Date: January 2024

1. General Provisions

1.1. These general terms and conditions of sale (“General Terms”) describe the terms on which ANGUS TSUI LIMITED, a company incorporated under the laws of Hong Kong (“ANGUS TSUI LIMITED”, “we”, “us”, “our”), sells, and a consumer (“you”) purchases, ANGUS TSUI products (“Products”) through the website angustsui.com (“Website”).

1.2. Our General Terms will apply to any contract for the sale of Products by ANGUS TSUI to you through the Website (“Contract”).

1.3. The sale of Products through the Website is only available to consumers, meaning natural persons who act for purposes of personal consumption (i.e., for purposes extraneous to their trade, business, craft and profession and not for profit). If you are under the age of majority, you must expressly confirm that you have obtained the consent of a parent or legal guardian to purchase a Product, before submitting an order.

1.4. You will be asked to agree to our General Terms and to the Terms of Use of our Website (“ToU”) before placing an order. We therefore advise you to read these documents carefully, and in particular our General Terms, before proceeding with any purchase, and save or print a copy for future reference. If you do not agree to our General Terms and/or the ToU, you will not be able to order any Products from the Website.

1.5. We reserve the right to amend or update all or part of our General Terms from time to time, and when we do so, we will publish the revised version of our General Terms and indicate the “Last Updated” date at the top of such revised General Terms. The Contract between you and us is governed by our General Terms in force at the time you place an order.

2. Product Information and Availability

2.1. Information on our Products (along with the corresponding Product codes) and relevant prices are available on the Website.

2.2. Pictures of the Products displayed on the Website are for illustrative purposes only. Although we have made every effort to display the Products accurately, we cannot guarantee that a device’s display of our Products accurately reflects them. In particular, the colors, fabric, shade, grain, texture of the Products shown on your screen may vary from those on the actual Product. Therefore, you should rely exclusively on the description of the Products and their characteristics as mentioned on the Website.

2.3. We reserve the right, in our sole discretion, to limit the quantities and/or types of any Products available on the Website per person, household or per order. These restrictions may include orders placed by, or under, the same account, the same payment method and/or orders that use the same billing and/or shipping address. You cannot purchase more than two (2) identical Products per order. The maximum number of items per order is ten (10).

2.4. We may change or discontinue a Product or any of its features, as described on the Website, at any time without notice (this does not affect the Products for which an Order Confirmation, as defined below, has already been issued at the time of the change). During the purchasing process, we will inform you if your order cannot be processed, in whole or in part, due to the unavailability of one or more ordered Products. If one or more ordered Product(s) are unavailable, your order will be totally or partially cancelled (as the case may be), and you shall pay only the price of the available Product(s).

2.5. In the event your connection to the Website fails, your selection of Products may be lost. In such case you will be required to re-enter your selection. Please note that Products in your shopping cart are not reserved and may be purchased by other customers. In no event we shall be liable to you for the unavailability of a Product following a failure or loss of your connection to the Website.

3. Prices

3.1. Prices of Products are indicated on the Website in Hong Kong Dollar and are inclusive of any applicable VAT, sales taxes or other taxes. Prices do not include delivery charges, which, if any, shall be added to the price of the Products and will be communicated to you during the checkout process before you confirm your order.

3.2. We make all reasonable efforts to ensure that all prices for the Products displayed on the Website are correct. In the unlikely event of a Product being mispriced (incorrect price or typographical error in the price shown), we will cancel your order and terminate the Contract.

3.3. Without prejudice to the above, we reserve the right to change the Products prices at any time and without notice, but such changes will not apply to Products for which we have received a purchase order.

4. Placing an order - Formation of the Contract

4.1. When placing an order, you may be required to create an account/profile with us and will be asked to complete certain required fields. By choosing "Create my profile", you confirm that you agree to our Privacy Policy.

To purchase Products on the Website you must follow our instructions on how to place an order:

(i) Select the Product(s) you are interested in buying and choose the size, color (if more than one color is available) and quantity (subject to the restrictions set forth in Section 2.3),

(ii) Include the selected Products in the basket by clicking “add to basket”,

(iii) Fill in the order form with your personal information (name, address, email, telephone, shipping/billing address),

(iv) Select your payment method,

(v) Accept our General Terms and the ToU,

(vi) If applicable, confirm that you have read and understood our Privacy Policy as a guest,

(vii) Place your order through the Website by clicking “proceed to payment”.

4.2. Before placing your order, you will be given the opportunity to review your selection, check the total price and correct any errors.

4.3. By placing an order, you agree to pay the price of the ordered Products.

4.4. All orders submitted by you are subject to our acceptance. Once you place an order, you will receive an e-mail from us acknowledging that we have received your order. This email does not mean, however, that your order has been accepted by us. We may choose, on legitimate grounds, not to accept your order, in whole or in part, without liability to you. Examples of non-acceptance of your orders are as follows:

(i) We are unable to obtain authorization for your payment; or

(ii) Fraudulent, illegal or unauthorized activities, including suspected purchases for commercial purposes, are reported or suspected.

In the above situations, we will send you an email informing you of the non-acceptance of your order. Acceptance of your order and the formation of the Contract between you and us will only occur when we have sent an email confirming that your order has been shipped (“ Order Confirmation”).

4.5. The Order Confirmation will include the order number, all the information required by applicable law, including without limitation, basic information on the purchased Products, the price and the shipping address and a copy of the General Terms applicable to your order. The details of your accepted orders are available under “My account” or “My profile” if you have created an account/profile.

4.6. Once you receive the Order Confirmation you can no longer cancel or modify your order without prejudice to your statutory rights according to Sections 9 and 11.

5. Payment

5.1. You must pay the price of the Products (including applicable VAT, sales taxes or other taxes), the cost of any additional services you order (e.g., additional costs for personalized Products), if applicable, and the associated delivery charges, if any.

5.2. We accept payments made in the currency specified for the country of the shipping destination with the payment methods proposed to you before you confirm your order. We may offer methods of payment (such as Klarna or Paypal) for which you shall accept the terms and conditions of third-party payment provider. These terms and conditions can be found by clicking on the link communicated to you before you confirm your order. We accept no liability in respect of your use of the payment method concerned. Such payment method may not be available for all purchases and whether you are eligible to use it as a payment method will be determined by third-party payment provider on a case by case basis.

5.3. You will not be charged until your order has shipped.

5.4. If your payment cannot be processed for any reason, we will cancel your order and our Contract with you will end immediately, without liability to you. We will inform you of this in writing.

5.5. You are responsible for the relevant charges or fees, if any, applied by your card issuer, bank or other payment institution as a result of our processing of your payment.

5.6. For each order, we will issue an electronic invoice for the purchased Products, and you agree to such form of invoicing. The e-invoice will be established based upon the information provided by you at the time of submitting the order.

6. Pre-Order of Products

6.1 From time to time, we may invite you to pre-order certain selected Products on the Website before they are available to purchase from the stores or the Website (“Pre-Order Products”). The thirty (30) days delivery term set out in Section 7.4 will apply to Pre-Order Products only when we notify you that the Pre-Order Product is available/has shipped.

6.2 Please note that for Pre-Order Products, payment is not processed at the time of the reservation of the Pre-Order Product but when the Pre-Order Product has shipped.

7. Shipping, Delivery and Collection

7.1. The purchased Products will be delivered exclusively in Hong Kong.

7.2. The purchased Products shall be delivered by a courier service selected by us (“Courier”). Products shall be delivered either to the address indicated by you in the order form or to one of our stores offering a pick-up in store service in the shipping country, as selected by you (“Selected Store”). We are not responsible for any delivery problems arising from incomplete or incorrect address details supplied by you. Please note that we will not deliver to PO Boxes, address of freight forwarders, or hotels (we may exceptionally accept to deliver the Product(s) to an hotel but please note that such a delivery is, in any event, subject to our prior and express approval).

7.3. The purchased Products will be shipped out only after we receive your payment in full. If we do not receive your payment in full we can delay or refuse dispatching the Products without liability to you.

7.4. We will take all reasonable steps to deliver the purchased Products or make them available for collection at your Selected Store within the estimated periods communicated to you during the checkout process before you place your order, and in no event later than thirty (30) days as of the Order Confirmation, except in case of force majeure.

7.5 We will send you an email to notify you when your order has been shipped (“Order Shipping Confirmation”). If the delivery has not occurred within thirty (30) days of the Order Confirmation, you may (i) notify us of the suspension of the payment of all or part of the price until we deliver the Product or (ii) specify a date for delivery and, if this new delivery date cannot be met, you may terminate the Contract and we shall refund you all sums paid under the Contract within fourteen (14) days from the date you terminate the Contract.

7.6. Upon delivery of the Products by the Courier, we recommend that you (or the person designated by you):

(i) verify that the number of packages delivered corresponds to that indicated on the delivery note;

(ii) verify that the packages and their seals are intact, undamaged, not wet or altered in any manner;

Any claim with respect to damage to packages or discrepancies in the number of packages must be notified in compliance with applicable law.

7.7. You can track the status of your shipment by clicking on the link included in the Order Shipping Confirmation.

7.8. If you have opted to collect the Products at your Selected Store, you will have a limited period of time indicated to you by email, to collect them. In order to collect the Products in store you will need to show your Order Confirmation and a personal identity document. If you have designated a person to collect the Products, such person will have to provide a proxy duly signed by you together with a copy of your personal identity document). If you (or a person designated by you to collect the Products) fail to collect the Products within this timeframe, we will be entitled to cancel the Contract and refund the price of the Products to you.